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feat: AEGIS — Autonomous Support Operations Agent (Construct × Techfluence 2026)#1

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feat: AEGIS — Autonomous Support Operations Agent (Construct × Techfluence 2026)#1
Shubhamvelip wants to merge 1 commit into
construct-computer:mainfrom
Shubhamvelip:main

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AEGIS — Autonomous Support Operations Agent

Deployed URL: https://aegis-app.shubhamvelip4.workers.dev

What it automates

Full end-to-end Slack support operations — zero human intervention for standard queries.

How it works

  1. Monitors #support-general on Slack via Events API
  2. Classifies messages with Gemini AI (BUG/QUERY/FEATURE/BILLING + P0-P3)
  3. Deduplicates using cosine similarity
  4. Creates structured tickets in Cloudflare D1 + mirrors to Notion
  5. Posts RAG-grounded reply in Slack thread instantly
  6. Auto-escalates P0 → #oncall, P1 → #oncall-alerts

Stack

  • Cloudflare Workers (runtime)
  • Cloudflare D1 (persistent ticket storage)
  • Slack Events API (trigger)
  • Notion API (human-readable ticket mirror)
  • Gemini 2.0 Flash (AI classification)

Construct Tools Exposed

read_support_message, classify_message, check_duplicate,
create_ticket, thread_reply, escalate_unresolved,
generate_context_snapshot, update_knowledge_base, generate_insights

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